Returns & Exchange

Returns

We offer no-hassle returns. You may return most Cultural Elements items (unused) in original packaging. Your return package must be post-marked within 30 days from the order date. 

Some personal use items, media, books, cards and products containing plants (including air-plants) are non-returnable. Please check product page for details about the return policy of the product you wish to return.

Refund Policy

  • Orders with Free Shipping: Full refund on your order.
  • Orders with Shipping costs: Full refund on your product value. Shipping costs and additional service charges such as gift wrap are non-refundable.   

Exchange

Not fully satisfied with the fit? No worries. You can exchange sizes two ways:

1. Recommended Method – Because designs can sell out quickly, we recommend placing a new order for your desired size. After placing your order, you can simply return the original size for a refund.

2. Send us the unworn/unused item along with your packing slip. Write down your request for an exchange and your desired size on the slip. If the size is available, a replacement will promptly be shipped.

 

How to return the products

Enclose your packing slip and the merchandise (with its original internal packaging, if applicable) in  a package securely, then ship to the address below within 30 days from your order date.   We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package.

All returns should be mailed to:

Cultural Elements
Returns Department
930 Newark Avenue
Suite T402
Jersey City, NJ 07306  

If you have lost your packing slip, please include your name, address, order number (if available), along with the merchandise you wish to return.  

If you need further assistance prior to returning your item(s), please email us at cs@culturalelements.com