Privacy Policy
Last Updated: Jan 23, 2026
Thank you for visiting CulturalElements.com (the “Site”), operated by Cultural Elements (“Cultural Elements,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us.
1. Who We Are & How to Contact Us
Business Name: Cultural Elements
Corporate Address:
930 Newark Avenue, T402
Jersey City, NJ 07306
USA
You may contact us at the above email or mailing address for any questions or requests relating to this Privacy Policy or your personal information.
2. Scope of This Policy
This Privacy Policy applies to information we collect through:
- Your use of https://www.culturalelements.com
- Online purchases and order processing on our Site
- Customer service interactions (email, contact forms, or phone)
- Marketing emails and other communications you choose to receive from us
By using the Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Site.
3. Information We Collect
3.1 Information You Provide Directly
We collect personal information that you voluntarily provide, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details and purchase history
- Account information (such as username and password) if you create an account on our Site
- Information submitted via forms or communications (e.g., contact forms, customer service inquiries, product reviews, catalog requests)
- Any other information you choose to provide to us voluntarily
3.2 Payment Information
When you make a purchase, payment card details are processed by our third-party payment processors (such as Shopify Payments, PayPal, Shop Pay, or other methods you select). We do not store your full credit card number on our own servers. These payment processors handle your payment information in accordance with their own privacy and security policies.
3.3 Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect certain information about your device and how you interact with the Site, including:
- IP address
- Browser type and version
- Device type, operating system, and platform
- Referring/exit pages and URLs
- Pages viewed, links clicked, and other browsing behavior
- Dates and times of access
- General location information derived from your IP address (e.g., city, state, country)
This information is collected via cookies, pixels, and similar technologies. For more details, see the “Cookies & Tracking Technologies” section below.
3.4 Information from Third Parties
We may receive information about you from third parties, such as:
- Shopify (the platform that hosts our store)
- Payment processors and fraud-prevention services
- Shipping carriers and logistics providers
- Marketing and analytics partners
We use this information in combination with the information we collect directly from you to help operate, improve, and secure our services.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing & Fulfillment: To process your orders, arrange shipping, provide order confirmations and updates, handle returns and exchanges, and provide customer support.
- Account Management: To create and manage your account, and provide access to your order history and preferences.
- Customer Service: To respond to your questions, requests, or feedback and to provide support.
- Site Operation & Improvement: To operate, maintain, and improve the Site, including troubleshooting, data analysis, testing, and research.
- Marketing & Communications: To send you promotional emails, newsletters, offers, and updates about our products and services, in accordance with your marketing preferences and applicable law.
- Personalization: To personalize your experience on the Site (such as remembering your preferences and displaying content that may be more relevant to you).
- Security & Fraud Prevention: To detect, prevent, and address fraud, unauthorized transactions, claims, and other liabilities, and to protect the security of our Site.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.
5. How We Share Your Information
We do not sell your personal information for money. However, we may share your information with third parties in the following circumstances:
-
Service Providers & Vendors: We share information with trusted third-party service providers who help us operate our business and the Site, such as:
- Shopify (store platform and hosting)
- Payment processors and gateways
- Shipping and logistics companies
- Email and marketing service providers
- Customer support and review platforms
- Analytics and reporting tools
- Advertising & Analytics Partners: We may work with advertising and analytics partners (for example, tools provided by platforms like Google or Meta) that use cookies and similar technologies to help us understand Site usage and show you relevant ads. See the “Cookies & Tracking Technologies” section for more information on how to control these technologies.
- Business Transfers: In the event of a merger, acquisition, reorganization, or other transfer of some or all of our business or assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.
-
Legal Requirements & Protection of Rights: We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation, law, or court order
- Respond to lawful requests by public authorities
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing related to the Site or transactions
- Protect the personal safety of users of the Site or the public
- Mobile Information: Mobile information will not be shared, sold, or conveyed to third parties for marketing or promotional purposes.
6. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies (“cookies”) to collect and store certain information about your interactions with the Site.
6.1 What Are Cookies?
Cookies are small data files placed on your device when you visit a website. They help the Site recognize your browser and remember information about your visit.
6.2 How We Use Cookies
We use cookies for several purposes, including:
- Essential Cookies: Required for the Site to function properly (e.g., to keep items in your cart, manage checkout, and maintain secure login sessions).
- Performance & Analytics Cookies: To understand how visitors use the Site, which pages are most popular, and how we can improve the Site and user experience.
- Functional Cookies: To remember your preferences and settings, such as language, region, and other choices.
- Advertising & Targeting Cookies: To help us and our advertising partners show you more relevant ads and measure the effectiveness of our marketing campaigns.
6.3 Your Choices
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. If you choose to disable cookies, certain features of the Site may not function properly.
You may also have options to opt out of certain interest-based advertising through tools offered by industry groups or browser settings. Because these options are managed by third parties, we rely on them to operate as described.
7. Legal Bases for Processing (For Visitors in the EEA/UK)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Contract: To provide you with products and services you request, including to process transactions and provide customer support.
- Legitimate Interests: To operate and improve our Site and business, prevent fraud, secure our services, and send you communications about our products (where permitted by law).
- Consent: Where required, we rely on your consent for certain data processing, such as certain types of cookies or marketing communications. You may withdraw your consent at any time.
- Legal Obligations: To comply with applicable laws and regulatory requirements.
8. Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- To complete your transactions and provide the services you requested
- To maintain business and financial records (typically for tax, accounting, and legal compliance purposes)
- To resolve disputes and enforce our agreements
As a general rule, we keep order and account information for at least seven (7) years, or longer if required by law. After the applicable retention period, we will either delete or anonymize your information so that it can no longer be associated with you.
9. Data Security
We implement commercially reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure hosting arrangements.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use reasonable means to protect your personal information, we cannot guarantee absolute security.
10. Your Rights & Choices
10.1 General Rights
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:
- Access: To request confirmation that we process your personal information and to obtain a copy of that information.
- Correction: To request that we correct or update inaccurate or incomplete personal information.
- Deletion: To request that we delete your personal information, subject to certain exceptions (for example, where we must retain data for legal obligations).
- Restriction: To request that we restrict the processing of your personal information under certain circumstances.
- Portability: In some cases, to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: To object to certain processing activities, including direct marketing.
To exercise any of these rights, please contact us. We may need to verify your identity before fulfilling your request.
10.2 Marketing Communications
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in those emails or by contacting us. Please note that even if you opt out of marketing emails, we may still send you non-promotional messages relating to your orders or account.
10.3 California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These may include:
- The right to know the categories and specific pieces of personal information we collect, use, and disclose about you.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to correct inaccurate personal information we hold about you.
- The right to opt out of the “sale” or “sharing” of your personal information, as those terms are defined under California law.
- The right not to be discriminated against for exercising your privacy rights.
We do not sell your personal information for money. However, we may use cookies and similar technologies with advertising partners, which could be considered a “sale” or “sharing” of personal information under California law. If you wish to opt out of such activities, please contact us with the subject line “Do Not Sell or Share My Personal Information.”
11. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Site or provide any personal information.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as reasonably possible. If you believe a child under 13 has provided us with personal information, please contact us.
12. International Transfers
We are based in the United States, and your personal information may be processed in the United States or other countries where our service providers are located. These countries may have data protection laws that are different from the laws in your country of residence.
Where required by applicable law, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which it is processed.
13. Third-Party Websites
The Site may contain links to third-party websites or services that are not operated by Cultural Elements, such as social media platforms or external blogs. If you click on a third-party link, you will be directed to that third party’s site. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the Site after the posting of changes means you accept those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
15. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Mailing Address:
Cultural Elements
930 Newark Avenue, T402
Jersey City, NJ 07306, USA
You may also reach us via the contact form on our Site at https://www.culturalelements.com/pages/contact-us.