We offer no-hassle returns. You may return most Cultural Elements items (unused) in original packaging. Your return package must be post-marked within 30 days from the delivery date.
Some personal use items, media, books, cards and products containing plants (including air-plants) are non-returnable. Please check product page for details about the return policy of the product you wish to return.
- Orders with Free Shipping: Full refund on your order.
- Orders with Shipping costs: Full refund on your product value. Shipping costs and additional service charges such as gift wrap are non-refundable.
Note: The refunds are issued in 7-10 business days after we receive the return. Please make sure that your return is post-marked within 30 days of your order date. Any late returns will be subjected to 10% restocking fee. Additionally, returns later than 30 days may not be accepted. Service fees such gift wrap fee are non-refundable.
How to return the products
Enclose your packing slip and the merchandise (with its original internal packaging, if applicable) in a package securely, then ship to the address below within 30 days from your order date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package.
All returns should be mailed to:
930 Newark Avenue
Jersey City, NJ 07306
If you have lost your packing slip, please include your name, address, order number (if available), along with the merchandise you wish to return.
If you need further assistance prior to returning your item(s), please email us at firstname.lastname@example.org