How can I order products?
For your convenience, you can either place your order online or call 855.283.1190 and place a phone order.
How can I pay for my order?
We offer safe and secure checkout. You can pay via a credit card, check, paypal or your google checkout account.
Do I pay Sales Tax?
By law, we only charge sales tax to orders that are shipped within the New Jersey State. Your exact sales tax is based on the products you order.
Do I receive an invoice with my order?
An electronic invoice is generated with your order. You will receive an email with your order details and charges within minutes of placing your order. Please check your junk mail folder if you don't receive an order confirmation email from us.
Orders once placed may not be cancelled. If you would still like to cancel your order, a 10% restocking/processing fee will be assessed
How much do I pay for shipping?
We offer FREE STANDARD SHIPPING on orders over $25 within the continental USA. Any exceptions will be displayed on the product description page. For orders below $25, you will have an opportunity to review the final shipping cost before you checkout.
For orders to Alaska & Hawaii, the shipping charges are calculated based on weight and the final destination. Orders are shipped via UPS, FedEx, DHL or USPS or another carrier of our choice. Expedited shipping is available at an extra charge determined by the weight and the final destination of the product.
Do you ship to Canada?
Yes, we offer standard shipping to Canada. Your shipping costs will be displayed during checkout. Unfortunately, Canadian orders do not qualify for free shipping. Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.
Do you ship outside USA & Canada and how much do I pay for International Shipping?
We are able to ship products to UK and certain European countries. International orders are contingent upon certain criteria since these are handled on order by order basis. If your order is over $75, we will make every effort to ship out the product to you. Email us at firstname.lastname@example.org with the product you are interested in. Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.
What is your return policy?
We offer no-hassle returns. You may return most Cultural Elements items (unused) in original packaging for a full refund on the product price. Your return package must be post-marked within 30 days from the order date. Some personal use items, media, books, cards and products containing plants (including air-plants) are non-returnable. Any non-returnable products will be clearly marked as such on the product page.
- Orders with Free Shipping: Full refund on your order.
- Orders with Shipping costs: Full refund on your product value. Shipping costs and additional service charges such as gift wrap are non-refundable.
Note: Any shipping charges and additional service charges such as gift wrap are non-refundable.The refunds are issued in 7-10 business days after receiving the package.
How do I return the products?
Enclose your packing slip and the merchandise in a package then ship to the address below within 30 days from your order date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package (postage and insurance fees are non refundable).
All returns should be mailed to:
930 Newark Avenue
Jersey City, NJ 07306
If you have lost your packing slip, please include your name, address, order number (if available), along with the merchandise you wish to return.
How long does it take to get my refund?
We process all returns/exchanges immediately upon receipt. Your credit card will be credited the appropriate amount and posted to your account once the return is processed. It may take 7-10 business days for the credit to appear on your account, depending on your bank. All shipping and handling charges are non refundable.
I was shipped the wrong item(s). What should I do?
If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Please email us at email@example.com with your order number, name and address and details on the reason for your return. Refunds will be issued upon receipt and inspection of the returned products. If the item you requested is in stock, we will ship it to you immediately. We will assist you in returning the original shipment for a full refund, including shipping charges.
My order was damaged in transit. What should I do?
If you received a damaged delivery, all you have to do is let us know. Please email us at cs@culturalelements .com and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.