Shipping & Returns

How much do I pay for shipping?
We offer FREE STANDARD SHIPPING on all Cultural Elements products within continental USA. Additionally, you will have an opportunity to review the final shipping cost at the time of checkout, should you choose to request express delivery.
For orders to Alaska & Hawaii, and Canada, the shipping charges are calculated at the time of checkout.
Orders are shipped via UPS, FedEx, DHL or USPS or another carrier of our choice. Expedited shipping is available at an extra charge determined during checkout

How much do I pay for International Shipping?
Currently we only ship to Canada. International orders may be subject to additional customs fees, import taxes, duties, or other fees imposed by your government, which are out of our control. All such fees are your responsibility, and are not included in the shipping charges quoted to you.

What is your return policy?
You may return all items sold by Cultural Elements within 15 days of receipt. We will credit you your total purchase price less the amount Cultural Elements incurred for shipping & Handling the product(s) to you. Your return package must be post-marked within 15 days of the date you received your items.
Cultural Elements does not cover your return shipping costs. International orders do not qualify for 15 day return policy. All international sales are final.

How do I return the products?
Enclose your packing slip and the merchandise in a package then ship to the address below within 15 days of your purchase date. We cannot refund or exchange merchandise that is not received, so we recommend that you insure your package (postage and insurance fees are non refundable). All returns should be mailed to:
Cultural Elements
Merchandize Return Department
10-40 44th Drive
Long Island City, NY 11001

If you have lost your packing slip, please include your name, address, reason for return (do share), order number (if available), along with the merchandise you wish to return. If you need further assistance prior to returning your item(s), please call us at 1-800-494-3811 Monday-Friday, 9am - 9pm EST.

What is your return policy if I was shipped the wrong item(s)?
If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Please email us at cs@culturalelements.com with your order number, name and address and details on the reason for your return. Alternative, you can call us at 1-800-494-3811. Refunds will be issued upon receipt and inspection of the returned products. If the item you requested is in stock, we will ship it to you immediately. We will assist you in returning the original shipment for a full refund, including shipping charges.
We cannot issue any refunds or exchanges for the return of certain items, including if the item that has a return post-mark dated after the 15 day return period or if the item is not in its original condition.

My order was damaged in transit, what do I do?
Please call us at 1-800-494-3811 or email us at cs@culturalelements and file a claim within 5 days from the delivery date. Please remember, that we have a strict 5-day claim policy. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available.

How long does it take to get my refund?
We process all returns/exchanges immediately upon receipt. Your credit card will be credited the appropriate amount and posted to your account once the return is processed. It may take 3-5 business days for the credit to appear on your account, depending on your bank. All shipping and handling charges are non refundable.